Our Staff at BrightStar Care® North Suburban Chicago

I’m Jackie Steiner and I am the Director of Operations at BrightStar Care.I joined this incredible team in June of 2022, bringing over 20 years of operational leadership experience. I am primarily responsible for assisting the office team with day-to-day operations while providing support to our clients and field staff. I have spent most of my professional career in industries that focus on health and wellness, finding the greatest satisfaction in serving others.I am proud to work for a company that strives to meet the needs of our clients and families with the highest standard of care and professionalism. There is nothing more exciting than meeting new people, hearing their stories, and being inspired. When I am not working, I enjoy being outdoors and listening to live music, but most importantly, spending time with my son, boyfriend, and our families.

I have over 20 years of experience in Customer Service and Office Administration. Having lived both domestically and abroad, I have gained diverse knowledge and professional experiences. I joined the BrightStar team in September 2018, and since then, I have been striving to work hard and set goals to elevate our team's push for operational excellence. My ultimate goal is to bring customer satisfaction to new heights. I am a well-rounded, dedicated, and passionate leader. My professional journey has allowed me to become detail-oriented and efficient while also having a heart for interacting with and managing people. I believe these qualities have been instrumental in fostering a positive and productive work environment. I uphold every client care service interaction by the BrightStar Standard while showing compassion as if they were my own family members. Apart from my professional life, I indulge in my passions. As an avid traveler, I find joy in exploring new cultures and landscapes with my loved ones. I also love gardening, which allows me to connect with nature and cultivate beauty. My culinary adventures bring warmth and creativity to my kitchen, and my family enjoys the delicious meals I make. Biking is another activity that I cherish because it keeps me energized and connected to a clear and decompressed mind.

Click here to learn more about our Director of Nursing.

I have a seasoned 20-year tenure in the Human Resources and Finance sectors with professional ethos deep rooted in ethical practices. Through these professional industries I was put on a path that led me to BrighStar Care in April of 2021. My professionalism is marked by significant contributions where gaining this experience has allowed me to set a benchmark in customer service excellence. With a keen eye for detail and a heart full of compassion, I try to consistently demonstrate my ability to understand and address the nuanced needs of both clients and employees. My approach to customer care goes beyond mere transactions; it's about building lasting relationships based on trust and understanding while prioritizing transparency and integrity. My commitment to the BrightStar Standard and Core Values has served as a guiding light in client care needs. While my family and friends are the most important thing in my life; I am an avid water enthusiast, with a passion for swimming and free diving. My love for family, adventure, and constant pursuit of personal challenges mirrors my professional journey—always diving deeper, reaching further, and emerging stronger. This is the power of combining professional excellence with personal passion.

With over 10 years of experience in the healthcare industry, I’ve had the privilege of working in various settings, including inpatient and outpatient care, case management, and healthcare technology. My background has enabled me to contribute to improving patient care through innovative solutions and forward-thinking approaches. I joined BrightStar Care in July of 2024, and I am excited to take on my role as Client Care Manager, expanding my expertise into the home care industry. I am passionate about delivering compassionate and high-quality care, ensuring that each client receives the best possible support. My focus is on maintaining strong relationships with both clients and their families, while upholding the BrightStar Standard of excellence in every interaction. Outside of my professional life, I enjoy traveling, exploring new culinary experiences, and spending quality time with my family and friends. I also adore my two cats, Mikko and Mello, who always bring joy to my home. Whether I'm discovering new destinations or simply relaxing with loved ones, I find balance in the small and meaningful moments that life offers.

As an integral part of BrightStar Care Team since January 2023, I bring over 8 years of experience in the home health care industry specifically in Case Management and HR Support. Utilizing the extensive knowledge gained throughout my professional career, I am dedicated to playing a crucial role in driving our company's growth and success. My primary goal is to build and grow our team by recruiting quality staff members who share not only our values, vision, and passion for helping others but strive to provide the highest level of care based on upholding our company standard. I strongly believe that by investing in talented individuals and providing them with exciting career resources and opportunities for growth that focuses on advancing their individual skill sets, I can continue fulfilling our company’s mission and providing the team with the support needed for our clients. Taking pride in the relationships we build with our clients, their families, and our staff, I am committed to creating a supportive and nurturing environment where they can feel safe, cared for, and valued. With each client we serve, I strive to exceed expectations and make a positive impact on their lives with every staff member we onboard. In my leisure time I enjoy travelling, hiking in nature, cooking delicious meals, and spending quality time with my family. My passion for life and dedication to helping others is a reflection in everything I do and allows me to play a vital role not only in our success, but the quality of care received by our clients in need.

Since joining BrightStar Care in 2011, I have had the opportunity to serve in a variety of roles, each deepening my commitment to providing a higher standard of care and peace of mind for our clients and their families. I am passionate about fostering a supportive team environment where our caregivers and nurses feel valued. By supporting those who care for our clients, we ensure they continue to provide the exceptional care our clients deserve.