BrightStar Care of Wilmington and Brunswick County is excited to announce it has received the distinguished 2020 Best of Home Care –Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Excellence, BrightStar Care of Wilmington and Brunswick County is now ranked among the top 15% of home care providers participating in the nationwide Home Care Pulse Satisfaction Management Program.
This accomplishment demonstrates BrightStar Care of Wilmington and Brunswick County’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of their clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, they received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, BrightStar Care of Wilmington and Brunswick County’s management team set goals to reach the highest level of excellence possible.
The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Erik Madsen, CEO of Home Care Pulse. “It’s thrilling to see the efforts that BrightStar Care of Wilmington and Brunswick County is making to provide outstanding care and employment. They have worked extremely hard to qualify to provide high-quality care and this award allows them to provide proof of quality to potential new clients and caregivers.”
This accomplishment demonstrates BrightStar Care of Wilmington and Brunswick County’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of their clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, they received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, BrightStar Care of Wilmington and Brunswick County’s management team set goals to reach the highest level of excellence possible.
The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Erik Madsen, CEO of Home Care Pulse. “It’s thrilling to see the efforts that BrightStar Care of Wilmington and Brunswick County is making to provide outstanding care and employment. They have worked extremely hard to qualify to provide high-quality care and this award allows them to provide proof of quality to potential new clients and caregivers.”