Schaumburg, IL – Arlingdale Healthcare, Inc. DBA BrightStar Care of Schaumburg, Park Ridge, and Kane County announced today that it received the distinguished 2023 Best of Home Care –Leader in Experience Award from HCP, the leading firm in experience management for post-acute care. The Leader in Experience Award is the highest recognition awarded by HCP and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Experience, Arlingdale Healthcare is now recognized among the top 15% of home care providers participating in the nationwide HCP Experience Management Program.
This accomplishment demonstrates Arlingdale Healthcare’s long-term dedication to excellent care and quality improvement. To qualify for this award, at least 10% of Arlingdale Healthcare’s clients and caregivers were interviewed each month by HCP. Over a 12-month period, Arlingdale Healthcare received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, and more. Using feedback from clients and employees, as well as quality benchmarks from HCP, Arlingdale Healthcare’s management team set goals to reach the highest level of Experience possible.
The Best of Home Care – Leader in Experience Award highlights the top-performing home care businesses in the nation. HCP believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“At HCP, our mission is to help post-acute care businesses create an experience that goes beyond client and caregiver expectations; ultimately improving outcomes for all stakeholders in the care continuum,” says Todd Austin, President of HCP. “When we see agencies like Arlingdale Healthcare that have so effectively provided outstanding care and employment experiences, we know we’re on the right track. Arlingdale Healthcare has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.”
About HCP
HCP’s vision is to partner with the long-term and post-acute care industry, providing mission-critical applications to improve outcomes for all stakeholders in the care continuum, enabling the delivery of exceptional experiences. HCP offers RN-developed training, satisfaction surveys, hiring and reputation management tools designed to help you become the best employer and provider in your area—and make sure everyone knows about it. Known industry-wide for its Benchmarking Report and Best of Home Care awards, HCP is redefining the future of post-acute care. For more information, visit https://www.homecarepulse.com/.