Effective Nurse Communication Skills and Strategies for Elder Care
Developing quality nurse communication skills is essential to creating a positive patient experience.
In healthcare facilities, nurses can be found nearly everywhere—at patient screenings, in nursing stations, and, most importantly, with the patient in the exam room or at the bedside. Nurses are on the front lines of patient care, making nurse-patient communication essential to a positive patient experience.
On a pragmatic level, nurse-patient communication is important because it is one of the primary domains on which CAHPS surveys are scored. Patients answer questions about whether the nurse treated them with courtesy and respect, listened to them carefully, and explained concepts clearly.
High CAHPS scores are important for an organization’s reputation and some reimbursement models.
The communication components of CAHPS scoring highlight the two main goals:
However, meeting these goals isn’t always easy, especially as new technologies infiltrate the nurse-patient relationship. While health technology provides many advantages to patient care, it can also detract from nurse-patient relationships. Targeted communication strategies can help overcome these barriers. Below are nurse-patient communication strategies that achieve both above-mentioned goals and that fit into busy workflows.
Making personal connections
Nurse-patient communication is anchored by strong interpersonal relationships. Meaningful relationships will allow nurses to carry out their clinical jobs more easily while keeping patients engaged in their care. Forging meaningful nurse-patient relationships can be accomplished by making small changes to nursing workflow.
Sitting next to a patient while talking, even for a brief period, can help improve patient satisfaction scores, for example. A 2017 study found that nurses who asked to sit beside their patients while talking improved hospital patient satisfaction scores from the 9th percentile to the 43rd percentile.
To learn more read the full article please - Click Here
BrightStar Care of Salt Lake City provides a full continuum of home care services comprised of companionship, personal care, dementia care, transportation, medication assistance, skilled nursing and more to improve clients’ health and quality of life.
To learn more about our local team of caregivers, skilled healthcare professionals, and home health care support for Salt Lake City families and businesses - CLICK HERE
On a pragmatic level, nurse-patient communication is important because it is one of the primary domains on which CAHPS surveys are scored. Patients answer questions about whether the nurse treated them with courtesy and respect, listened to them carefully, and explained concepts clearly.
High CAHPS scores are important for an organization’s reputation and some reimbursement models.
The communication components of CAHPS scoring highlight the two main goals:
- Creating a positive, warm, and compassionate patient experience
- Creating meaningful patient engagement and delivering patient education
However, meeting these goals isn’t always easy, especially as new technologies infiltrate the nurse-patient relationship. While health technology provides many advantages to patient care, it can also detract from nurse-patient relationships. Targeted communication strategies can help overcome these barriers. Below are nurse-patient communication strategies that achieve both above-mentioned goals and that fit into busy workflows.
Making personal connections
Nurse-patient communication is anchored by strong interpersonal relationships. Meaningful relationships will allow nurses to carry out their clinical jobs more easily while keeping patients engaged in their care. Forging meaningful nurse-patient relationships can be accomplished by making small changes to nursing workflow.
Sitting next to a patient while talking, even for a brief period, can help improve patient satisfaction scores, for example. A 2017 study found that nurses who asked to sit beside their patients while talking improved hospital patient satisfaction scores from the 9th percentile to the 43rd percentile.
To learn more read the full article please - Click Here
BrightStar Care of Salt Lake City provides a full continuum of home care services comprised of companionship, personal care, dementia care, transportation, medication assistance, skilled nursing and more to improve clients’ health and quality of life.
To learn more about our local team of caregivers, skilled healthcare professionals, and home health care support for Salt Lake City families and businesses - CLICK HERE