A few months ago after my mother fell and refused to be admitted to the hospital, I watched her health decline, literally minute by minute, to the point that she lay in her bed without movement due to heavy meds. I don’t know anything about medicine or patient care and was so afraid that something terrible was going to happen. That’s when I called Bright Star. I remember it was late, around 8:00 p.m. and the answering service took a message and told me that the head nurse, Alicia Pottratz would contact me in the morning. Much to my surprise, just minutes later, Alicia was on the phone with me. It literally brought me to tears. She was so helpful and kind, asking questions to determine my mother’s current condition. I instantly felt a weight come off when I could hear that she was so knowledgeable and really cared. The next morning, Alicia met me at my parent’s house and evaluated my mom. She told me with all sincerity that if it was her mom, she would bring her to the hospital. Alicia talked to my mom about her fear and learned that what she was really afraid of were the paramedics and how she was worried they would be rough. Alicia assured her that they would not be rough as long as she was there. My mom agreed to go and Alicia stayed by her side as promised until the paramedics arrived and drove away. That might be the end of my story but it was far from over. Alicia invited me to call her if I had any questions. Over the next few weeks that my mother spent in a skilled nursing facility, Alicia was there for me and my family. She took numerous calls first from me, then from my brother, and my father. I honestly cannot say enough about Alicia. She was there for us when we really needed help. She genuinely cared. Alicia helped me make arrangements to get a hospital bed and other necessities to the house. When my mom was released, Alicia and a caregiver from Bright Star were waiting outside her door when she got home. Alicia made sure everything was in place for her care and comfort. She is absolutely amazing and I can’t thank her enough for being there in our time of need.
The best decision I ever made was to engage Brightstar, specifically Alicia Pottratz and her team. Save yourself a lot of headaches and select their services. Alicia runs a tight ship and her team has delivered more than 15,000 hours of skilled nursing care to my father and literally saved his life. Prior to engaging Brightstar, we had 4 years of nursing care from other agencies and consistently had problems and were dissatisfied with many of their staff. In the course of the care of my father, I have personally interacted with more than 700 different nurses and Alicia and her team are quite simply the best. When they are on site, I breathe more easily and I am able to tend to being a son instead of being saddled with healthcare challenges. Alicia is kind, caring, compassionate, knowledgeable, skilled and selfless in her care of Dad and the supervision of her team. Quite simply stated – Alicia is an amazing nurse and human being, a blessing to us all! Her team shines almost as brightly as Alicia and every member of the team is greatly appreciated by us. I would call them out by name, but selfishly don’t because then you would be requesting them and Dad’s team is booked! However, Amanda the office administrator and head of HR does a great job of recruiting new team members and I’m sure she will find the perfect nurses to meet your needs.
Alicia is SO WONDERFUL! She always has a positive attitude and not only takes great care of my elderly Mom, but she notices other things that might help her out. She is so gentle, caring and amazing at her job. I wish she could be my Mom's Nurse forever!
Venus Allison
Google Review
Alicia is absolutely amazing at her job and I seriously cannot thank her enough!! She really makes my days so much better! This girl deserves a raise for sure!! Thank you so much for all your hard work Alicia it doesn't go unnoticed!!
taylor finley
Google Review
Alicia Pottratz is amazing! She is always helpful and caring for her patients. I see her everyday at work and she always has a smile on her face and is so welcoming.
Ashlynn Adams
Google Review
Alicia Pottratz has been an amazing nurse to all the residents here at LVR. She always comes in with a smile and positive attitude to further make everyone’s day. Alicia is tentative to all medical needs and is excellent at her job!
Melissa De Santiago
Google Review
Alicia Pottratz is amazing! She is always helpful and caring for her patients. I see her everyday at work and she always has a smile on her face and is so welcoming.
Ashlynn Twentyman
Google Review
Alicia is really nice and she takes care of our residents at la Vida Real and really nice to the staff ..
Maria Martinez
Google Review
We appreciate the job that Brightstar has been doing in taking care of our father! We would like to give a special shoutout to Donna and Joy for their professionalism, their caring, and the way they support our father in these trying times. Thank you.
Anthony Aja
Google Review
Going with Brightstar was the most wonderful choice I could have made. Alicia is one of the kindest people I have met. Our situation was a very difficult one and she came to our service with love, empathy, professionalism and understanding. Alicia was resourceful, patient and thorough. She was flexible, always on time and incredibly accommodating. I would recommend this service a million times over to anyone and everyone.
Lisa Fender
Google Review
