BrightStar Care of Passaic and Bergen County is proud to have earned the distinguished 2021 Best of Home Care – Leader in Excellence Award, as well as Provider of Choice and Employer of Choice Awards, from Home Care Pulse, a national third-party quality and satisfaction research firm. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 15 or more quality metrics.
BrightStar Care Passaic and Bergen County has contracted with Home Care Pulse to conduct live phone interviews with clients and caregivers each month. Our team received high scores from clients in areas such as professionalism, services provided, compassion of caregivers and overall quality of care. Our caregivers gave us high scores in areas like training, office communication, caregiver/client compatibility, and overall job satisfaction.
Receiving the Leader in Excellence award demonstrates our team’s dedication to excellent care and quality improvement. As a Leader in Excellence, our office is now ranked among the top 4-5% of home care providers participating in the Home Care Pulse Satisfaction Management Program.