Effective Date: January 25th, 2023
Last Updated: January 9th, 2023
BrightStar Care (“BrightStar Care”) respects your privacy. The following Privacy Policy (“Policy”) describes how we collect and use information we receive from visitors to our web site (“Site”). This Privacy Policy applies only to information collected through this Site.
Personal Information We Collect
Demographic and Contact Information: Demographic and contact information that you provide to us. For example, we may collect information such as your first name, last name, mailing address, e-mail address, and telephone, zip code, and fax number.
Webforms and Requests: Information you submit to us through online or interactive forms available within our Site. For example, you may “contact us,” submit feedback, request additional information about the Site provided, sign up for a mailing or reach out to us regarding a question or concern. Please be advised to not include any health or sensitive information when you use these functions.
Websites: Unique identifiers, preference information (such as marketing preferences), browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site, operating system, date/time stamp, and clickstream data and other pieces of information. This is further described in Tracking Technologies subsection below.
Log Information: Usage details of our Site, including the address (or URL) where you came from before visiting us, which pages or features you visit or utilize, which browser you use, search terms you enter, and items you click on. We may also create usage statistics and monitor the traffic from your use or interaction with our Services.
Internet Protocol (IP) Addresses: Internet protocol (IP) addresses are unique identifiers automatically assigned to each computer when logging onto the Internet. We generally collect IP address information from visitors using or interacting with the Site we log them for system administration purposes. In some cases, as described below, we may also use IP addresses to serve you ads on third party websites regarding our Site that may be of interest to you based upon your use or interaction with the Services if you have opted-in to certain types of cookies. You can always adjust your Cookie Settings or your individual browser’s settings.
Location Information: Your location information may be collected in a variety of ways depending on how you use or interact with our Site. For example, location information can be derived from your IP address, location information associated with your use of a device, or other location-based components and content embedded in our Services.
Business Interactions: Information derived from your business-related requests, communications, and dealings we have with you, or the company/organization you work(ed) for or are associated with.
Customer Support, Product Research, and Feedback: When you reach out to us such as to obtain support, give us feedback about the Service and our Providers, or participate in optional satisfaction surveys, product research (including user testing), we may also collect information that you choose to share.
Types of Users
Based on the type of user you are, and which components of our Services you utilize, we may also collect additional types of Personal Information such as:
Users of Site: How you use and interact with our online Services, the type of content that you viewed or accessed, pages you viewed, features you use, your browser and device type, error reports, and any links you click on to leave or interact with the Service.
Prospective Employees: If you apply for employment and/or become an employee, we will collect your employment and work history, as well as other Personal Information related to your potential employment. This may include your education and employment history, address and contact information, demographic information, references, and any other information included in your resume, cover letter or application. This information will be collected from our Careers Site. If you become an employee, BrightStar Care or your employer will provide you a separate Privacy Policy and Employee Notice that details the collection and storage of your employee information.
How we collect your Information
From third parties: We may also collect personal information from third parties – For example, we may work with business partners, subcontractors, advertising networks, analytics providers, and search information providers, who may provide us with Personal Information about you
Through Online Technologies: Our hosting company may collect anonymous, aggregate information or statistics related to Site usage and traffic. These statistics indicate the total number of hits, the total number of page hits, the number of kilobytes transferred from our Site, and the IP address of the visitor. Our hosting company does not collect email addresses and other personally identifiable information through this usage and traffic information.
Cookies
As is the case with many web sites, our Site uses a technology called “cookies”, which are small data files that are downloaded onto your computer. The use of cookies is standard on the Internet and allows us to tailor your visits to our Site to your individual preferences and to assist us with advertising on third party websites. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site, but some features may not function.
For more information on how to manage browser cookies, see https://www.allaboutcookies.org. Please note that by disabling or deleting cookies, you may not be able to access the full functionality of our website. Disabling or clearing cookies also may affect cookie-based opt-outs by either preventing you from using such cookie-based opt-outs or clearing opt-outs that you previously set
Clear GIFs, pixel tags and other technologies
Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (a.k.a. web beacons, web bugs or google tags), in connection with our Site to, among other things, track the activities of Site visitors, help us manage content, and compile statistics about Site usage. We and our third party service providers also use clear GIFs in HTML emails to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.
Third Party Analytics
We use automated devices and applications, such as Google Analytics Remarketing, to evaluate usage of our Site and to assist us with advertising on third party websites. We do not sell information to Google Analytics. We also may use other analytic means to evaluate our Site. We use these tools to help us improve our Site, services, performance, and user experiences. These entities may use cookies and other tracking technologies to perform their services. To learn more about Google’s privacy practices, please review the Google Privacy Policy at https://www.google.com/policies/privacy/. You can also download the Google Analytics Opt-out Browser Add-on to prevent their data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.
Do-Not-Track.
Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies).
Third-Party Ad Networks.
We use third parties such as network advertisers to serve advertisements on third-party websites or other media (e.g., social networking platforms). This enables us and these third parties to target advertisements to you for products and services in which you might be interested. Third-party ad network providers, advertisers, sponsors and/or traffic measurement services may use cookies, web beacons (including clear GIFs), and other tracking technologies to measure the effectiveness of their ads and to personalize advertising content to you. These third-party cookies and other technologies are governed by each third party’s specific privacy policy, not this one. We may provide these third-party advertisers with information, including personal information, about you.
Users in the United States may opt out of many third-party ad networks. For example, you may go to the Digital Advertising Alliance (“DAA”) Consumer Choice Page for information about opting out of interest-based advertising and their choices regarding having information used by DAA companies. You may also go to the Network Advertising Initiative (“NAI”) Consumer Opt-Out Page for information about opting out of interest-based advertising and their choices regarding having information used by NAI members.
Opting out from one or more companies listed on the DAA Consumer Choice Page or the NAI Consumer Opt-Out Page will opt you out from those companies’ delivery of interest-based content or ads to you, but it does not mean you will no longer receive any advertising through our Site or on other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing (i.e., contextually based ads). Also, if your browsers are configured to reject cookies when you opt out on the DAA or NAI websites, your opt out may not be effective. Additional information is available on the DAA’s website at www.aboutads.info or the NAI’s website at www.networkadvertising.org.
How we Use Personal information
- To provide our services to you.
- To provide services requested by you.
- To provide our website and its functionalities to you.
- To respond to your requests. If you contact us with a question or a request, we will use your information to respond to your request. For example, if you contact us via email with a question, we will use the information in that email and the email address you used to contact us to respond to you.
- To provide you with location-specific services. If you elect to share your location information with us, we may use that information to tailor options, functionality or offers related to your location. We also may use your IP address to determine your general location, which also may be used to tailor offers to you.
- To conduct data analytics to support our website and business. Typically, these analyses are done using aggregated or otherwise de-identified data. We use information, including automatically-collected information, to manage and improve our website and our business. For example, we use such information to:
- Manage our business needs, such as monitoring, analyzing, and improving the services and the website’s performance and functionality. For example, we analyze website user behavior and conduct research and analysis about the way you and other users use our website.
- Manage risk and protect the website. We use data to better protect our services, our website, and you by helping to detect and prevent fraud and abuse of the website and our services.
- Tailor our offerings to your apparent interests.
- To operate and improve our business.
- To maintain our records.
- To market to you. Information we collect about you and how you use and interact with the website and our services, ads, and other online content helps us to improve our website and offer additional products and services that we think might interest you. For example, we analyze information about user interactions with our marketing emails and online ads (such as whether emails have been opened or whether ads are clicked on) to determine whether those communications and ads are effective, and to understand what other website functionalities, products or services may interest you. We may send you marketing e-mails to ask whether you would like us to share your information with our third-party partners so they can market their services to you.
- For legal, contractual and safety purposes. We will use your information as necessary to enforce the terms of our website, to comply with all applicable laws and regulations, to defend or protect us, our users, you, or third parties from harm or in legal proceedings, to protect our rights, to protect our security and the security of our users, employees, and property, to respond to court orders, lawsuits, subpoenas, and government requests, to address legal and regulatory compliance, to verify your identity or communications from you, to comply with contracts and other agreements to which we are a party, and to notify you of changes to our terms, policies, or practices.
- To conduct internal monitoring and training.
- For other purposes for which you provide your consent.
- Should you send us your comments or questions via email to any email address provided on our Site, we will only share your communications with our employees most capable of addressing your questions and concerns. We will retain your communication until we have done our very best to provide you with a complete and satisfactory response and then we will either discard it or, in some cases, archive it.
How we May Disclose Your Information
We may disclose information we collect as described in this Privacy Policy to the following parties:
- To our subsidiaries and affiliates.
- To contractors, service providers and other third parties we use to support our business.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding.
- To our third-party partners so they can market their services to you
We may disclose information that we collect or you provide as described in this Privacy Policy for the following purposes
- To fulfill the purpose for which you provide it.
- To market our services or our third-party partners’ services to you.
- To comply with any court order, law or legal process, including to respond to any government or regulatory request.
- To enforce or apply our Website Terms of Use and other agreements, including for billing and collection purposes.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of BrightStar, our customers, or others.
- For any other purpose disclosed by us when you provide the information with your consent
How we Protect Personal Information
Please note that, unless we expressly advise you otherwise, the email functionality on our Site does not provide a means for completely secure and private communications between us. Like all unencrypted Internet email communications, your email may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. For that reason, to protect your privacy, please do not use email to communicate information to us that you consider to be confidential. While we strive to protect your personal information, BrightStar Care cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we will use our commercially reasonable efforts to ensure its security on our internal systems. Depending on the nature of the inquiry, your communication may be discarded or archived. If you wish, you may contact us instead via telephone at the numbers provided throughout our Site.
Privacy Policies of Web Sites Not Under Our Control
For your convenience, this Site may provide links to various web sites that we do not control. When you click on one of these links, you will be transferred out of our Site and connected to the web site of the organization or company that you selected. We are not responsible for the nature, quality or accuracy of the content or opinions expressed in such web sites, and such web sites are not investigated, monitored or checked for quality, accuracy or completeness by us. Inclusion of any linked web site on this Site does not imply or express an approval or endorsement of the linked web site by us, or of any of the content, opinions, products or services provided on these web sites. Even if an affiliation exists between our Site and a third-party web site, we exercise no control over linked sites. Each of these linked sites maintains its own independent privacy and data collection policies and procedures. If you visit a web site that is linked to from our Site, we encourage you to consult that web site’s privacy policy before providing any personal information and whenever interacting with any web site.
How to Control your communications preferences
You have a right to know about the personal information that BrightStar Care has collected as described above, including the right to correct, amend or delete the information that BrightStar Care has on file if it is incorrect. You may change the status of whether you wish to receive BrightStar Care alerts, newsletters, mailings and communications at anytime. If at any time you wish to exercise these rights, feel free to contact us at info@brightstarcare.com or by phone.
Modifications to this Privacy Policy and Site
By using this Site, you signify your agreement to the terms of our Policy. If you do not agree with the terms of this Policy, please do not disclose any personal information through this Site. Please bear in mind that we may change the content or design of our Site, and consequently, this Policy at any time in the future. Notice of any revisions will be posted to this page, so please revisit this page from time to time to ensure that you are aware of any changes to it. You are responsible for reviewing this Policy periodically, and your continued use of our Site following any modifications to this Policy will be conclusively deemed acceptance of any changes.
Correcting, Updating, Accessing, or Removing Personal Information
In addition to other rights you may have depending on where you reside (as described below), you can request that we correct, update, or delete your Personal Information by emailing a request to us at privacy@brightstarcare.com. We will promptly process such requests in accordance with applicable law.
Opting Out
With your permission, we and our franchisees may send you Communications. You may choose to stop receiving Communications by indicating your preference in your account profile or settings. You may also follow the unsubscribe instructions in any Communication you receive.
Retention of Personal Information
We will retain your Personal Information for the period necessary to fulfill the purposes for which your Personal Information has been collected as outlined in this Privacy Policy unless a longer retention period is required by law.
Notice for California Residents
This Section applies to our collection and use of “Personal Information” if you are a resident of California, as required by the California Consumer Privacy Act of 2018 and its implementing regulations (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), where “Personal Information” has the definition set forth in the CCPA. This Section describes (1) the categories of Personal Information collected and disclosed by us, (2) your privacy rights, and (3) how to exercise your rights.
We Do Not Sell Personal Information. In the last 12 months we do not believe that we have Sold personal information and we do not believe we currently sell personal information. “Sold” and have the definitions set forth in the CCPA.
Use of Sensitive Personal Information. We do not believe we use or disclose sensitive personal information for purposes other than specified in the CCPA regulations, Section 7027, subsection (m).
Personal Information Collected. We have collected the following categories of personal information from our consumers within the last 12 months. The sources from which we obtain this information and the ways in which we use this information are set forth in our general Privacy Policy above.
BrightStar Care makes the following disclosures regarding website information we have collected within the last 12 months:
Category of Personal Information | Category of Source from which Personal Information is Collected | Purpose of Collection | Third Parties to whom Personal Information is Disclosed for a Business Purpose | Third Parties to whom Personal Information is Sold or Shared | Retention Period |
|---|---|---|---|---|---|
Identifiers: Real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, identifying numbers | Directly from user; cookies and other tracking technologies | See Section above titled “Purposes for Which We Collect Personal Information” | Service Providers | We do not sell this type of information. We share this category of information with third parties for purposes of cross-context behavioral advertising. | Varies but no more than 5 years |
Internet or other similar network activity: Such as, browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement
| Cookies and other tracking technologies | See Section above titled “Purposes for Which We Collect Personal Information” | Service Providers | We do not sell this category of Personal Information. We share this category of Personal Information with third parties for purposes of cross-context behavioral advertising. | Varies depending on the type of cookie or technology collecting this Personal Information and logging requirements but no more than 5 years |
Inferences drawn from other Personal Information: Profile reflecting a person’s preferences | Internally derived | See Section above titled “Purposes for Which We Collect Personal Information” | N/A | We do not sell or share this category of Personal Information | Varies but no more than 5 years |
Personal Information, which includes items described in Cal. Civ. Code § 1798.80(e), some of which overlap with other categories, such as a name or address | Directly from user | See Section above titled “Purposes for Which We Collect Personal Information” |
| We do not sell this type of information. We share this category of information with third parties for purposes of cross-context behavioral advertising. | Varies but no more than 5 years |
YOUR CALIFORNIA PRIVACY RIGHTS
Subject to certain exceptions, California residents have the following rights with respect to their Personal Information:
| Privacy Right | Description |
|---|---|
Notice | The right to be notified of what categories of Personal Information will be collected at or before the point of collection and the purposes for which they will be used and shared. |
Access | The right to request the categories of Personal Information that we collected in the previous twelve (12) months, the categories of sources from which the Personal Information was collected, the specific pieces of Personal Information we have collected about you, and the business purposes for which such Personal Information is collected and shared. You may also have the right to request the categories of Personal Information which were disclosed for business purposes, and the categories of third parties in the twelve (12) months preceding your request for your Personal Information. |
Data Portability | The right to receive the Personal Information you have previously provided to us. |
Delete | The right to have your Personal Information deleted. However, please be aware that we may not fulfill your request for deletion if we (or our service provider(s)) are required or permitted to retain your Personal Information for one or more of the following categories of purposes: (1) to complete a transaction for which the Personal Information was collected, provide a good or service requested by you, or complete a contract between us and you; (2) to ensure our website integrity, security, and functionality; (3) to comply with applicable law or a legal obligation, or exercise rights under the law (including free speech rights); or (4) to otherwise use your Personal Information internally, in a lawful manner that is compatible with the context in which you provided it. |
Correction | You have the right to request that we correct any incorrect personal information that we collect or retain about you, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see below), we will correct (and direct any of our service providers that hold your data on our behalf to correct) your personal information from our records, unless an exception applies. We may deny your correction request if (a) we believe the personal information we maintain about you is accurate; (b) correcting the information would be impossible or involve disproportionate; or (c) if the request conflicts with our legal obligations. |
To Opt Out of Sales or Sharing of Personal Information | You have the right to opt-out of the sale and sharing of your Personal Information. When you opt-out of sales, we will not share your Personal Information with our advertising vendors or marketing partners. However, for Personal Information already shared, you will need to submit your access, deletion, and opt-out requests to each partner individually. When you opt out of sharing, we will not share your Personal Information with third parties for purposes of cross-context behavioral advertising. To opt-out please use the form, or email us at privacy@brightstarcare.com or contact us at 866.618.7827. We do not have actual knowledge that we sell the personal information of consumers under 16 years of age. |
Limit Use of Sensitive Personal Information | The right to limit the use of your sensitive personal information for any purpose other than what is specified in CCPA regulations section 7027(m), which includes, without limitation, to (i) performing the services reasonably expected by an average consumer who requests such services; and (ii) performing services on behalf of the business, provided that the use of the consumer’s personal information is reasonably necessary and proportionate for this purpose. BrightStar Care does not collect or process Sensitive Personal Information for the purpose of inferring characteristic about a consumer. |
How to Exercise Your Rights
BrightStar Care will respond to requests in accordance with applicable law if it can verify the identity of the individual submitting the request. To exercise your California rights to know, delete, correct described in this section please contact us at 866.618.7827, email us at privacy@brightstarcare.com or complete the online request form available: https://www.brightstarcare.com/ccpa-consumer-request-form
To exercise your right to opt-out of the sale and sharing of your Personal Information, please complete the form located here.
Authorized Agents. You can have an authorized agent submit a CCPA request to us on your behalf by (a) providing us with a written authorization signed by you that designates the agent as your authorized agent for purposes of a CCPA request; (b) verifying your identity directly with us; and (c) directly confirming with us that the agent is authorized to submit the request.
Verification. To prevent anyone other than you, or your authorized agent, from exercising the right to know or the right to delete with respect to your personal information, we follow procedures to verify your, or your agent’s, identity. This process seeks to confirm that the person making a request is the person about whom we have collected personal information or that person’s authorized agent. The verification process involves matching data points that you provide with your request against information about you we already have in our records and that we have determined to be reliable for purposes of verifying your identity. We will use information you provide in your completed request form to verify your identity, and we may request additional information if necessary to complete the verification process.
Complaints. The CCPA gives California Consumers the right to lodge a complaint with the California Attorney General’s office. The Attorney General’s office may be contacted at https://oag.ca.gov/contact/consumer-complaint-against-business-or-company or by telephone at: (916) 210-6276.
Fees. We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Non-Discrimination. BrightStar care will not discriminate against you in the event you exercise any of the aforementioned rights under the CCPA, including, but not limited to, by:
- denying goods or services to you;
- charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
- providing a different level or quality of goods or services to you; or
- suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services.
In your request, please attest to the fact that you are a California resident and provide a current California address for our response. Please be aware that not all information sharing is covered by these California privacy rights requirements and only information on covered sharing will be included in our response.
Accessibility
Alternative formats of this Privacy Statement are available to individuals with a disability. Please contact us privacy@brightstarcare.com for assistance. This policy in a PDF format can be found here.
California Shine the Light Law:
Under California Civil Code Section 1798.83, individual customers who reside in California and who have an existing business relationship with us may request information about our disclosure of certain categories of personal information to third parties for the third parties’ direct marketing purposes, if any.
To make such a request, please contact us using the information in Section 15 below. Please be aware that not all information sharing is covered by these California privacy rights requirements and only information on covered sharing will be included in our response. This request may be made no more than once per calendar year.
Your ‘Do Not Track’ Browser Setting
The Site does not collect personally identifiable information about your online activities over time and across third-party websites or online services. We support the Do Not Track (DNT) browser setting. DNT is a preference you can set in your browser’s settings to let the websites you visit, including the Site, know that you do not want the sites collecting your personally identifiable information.
Third-Party Links and Services
We provide links to third party websites operated by organizations not affiliated with Company. We do not disclose your Personal Information to organizations operating such linked third-party websites. We do not review or endorse, and are not responsible for, the privacy practices of these organizations. We encourage you to read the privacy policy of each and every website that you visit. This Privacy Policy applies solely to information collected by Company through the Services.
Minors Under 16 Years of Age
We respect the privacy of children. Our Services are not designed to attract an audience younger than sixteen (16), and we do not knowingly collect Personal Information from children under sixteen (16). If you are under the age of sixteen (16), you are not permitted to use our Services and should not send any information about yourself to us through the Services. Please contact us using the contact details below if you believe we may have collected information from your child under the age of sixteen (16), and we will work to delete it.
How to Contact Us
For questions or concerns about Company’s privacy policies and practices, please contact us at privacy@brightstarcare.com
By Phone: 866.618.7827
BrightStar Care
1125 Tri-State Parkway, Suite 700
Gurnee, IL 60031.
Fax: 847.693.2048