We know that it's not easy having been diagnosed with a very complex, chronic illness and you have a lot to deal with so the care coach, really through their medical knowledge and their nursing knowledge, can help you really get a good sense. A much clearer sense of those issues surrounding your illness but they also very importantly encourage you.
We think of them as someone who on your worst day can understand what you're going through and help you see that light at the end of the tunnel. They empower you to get to that place. I think the care coach focus on teaching you about those skills needed to manage your illness. They focus on enhancing your knowledge of that illness and then lastly, they really try to impart an attitude of accomplishment that YOU can do this.