Our Staff at BrightStar Care® Laredo

Veronica Tamez was born and raised in Laredo, Texas and has been an integral part of our Brightstar Care team for 11 years. Her journey at Brightstar began in the Human Resources department, where after 4 years, she was promoted to Branch Manager for BrightStar Care of Laredo and appointed as the Administrator for PW Health Services. In this dual role, Veronica has played a vital role in ensuring the success of both clients and clinicians. With over 11 years of experience and a track record of completing hundreds of projects, she possesses the ability to work effectively, listen to ideas, and assist in implementing changes necessary for the successful completion of any project. Following a rewarding career in Home Health Care, Veronica now focuses on coaching and training other team members to achieve similar levels of success.

Patricia A. Castillo, a native of the Rio Grande Valley, has been an essential part of BrightStar Care for 12 years, playing a pivotal role in establishing our RGV location. She embarked on her journey with BrightStar Care in the Rio Grande Valley office, initially serving in Office Administration before swiftly ascending to the role of Branch Manager. Patricia brings a wealth of experience in healthcare and operations, having previously owned and operated her own business for over 10 years. Currently, she holds the privilege of overseeing the daily operations of the RGV office, ensuring the delivery of consistently outstanding service to our clients and fostering positive employee relations. Patricia strives to make sure the staff stays focused on providing the best patient care for our clients and deliver high quality patient care. Thriving in the fast-paced environment of this industry, Patricia cherishes the opportunity to collaborate with our exceptional clinicians. Deeply committed to our company's CORE values, Patricia endeavors to provide the Best Patient Care possible for our clients.

Fidel Becerra Jr. is a dedicated healthcare professional with a versatile skill set and a proven history of success. Armed with an Associate Degree in Nursing from Laredo College and a solid foundation in health sciences, Fidel brings together technical expertise and personal qualities to excel in various roles. Over the span of a decade, he has amassed experience across multiple fields, including customer service, bookkeeping, property management, and pharmacy technology, refining his abilities in multitasking, time management, and customer relations. Proficient in a range of software applications, from Microsoft Office suite to specialized pharmacy software, Fidel demonstrates an aptitude for adapting swiftly to new technologies and environments.

Throughout his career, Fidel has showcased exceptional interpersonal skills and a commitment to professionalism in diverse settings, delivering top-tier customer service and maintaining composure in high-pressure situations, notably during his 11 months of experience in emergency nursing. Currently serving as the Director of Nursing for BrightStar Care Laredo and Rio Grande Valley, Fidel provides leadership in nursing operations, ensuring adherence to quality standards and the provision of compassionate patient care. His strong leadership qualities and unwavering commitment to excellence inspire his team to achieve exceptional results, positively impacting the community they serve. Fidel's dedication to ongoing learning and professional development underscores his passion for the nursing profession. With his unique blend of technical expertise, interpersonal skills, and leadership abilities, Fidel is poised to make significant contributions to the healthcare industry and the communities he serves.

Veronica Graciano was born in San Antonio, Texas and raised in Laredo. She has been an integral part of our Laredo Brightstar Branch for 11 years and 5 months. Veronica began her journey in Medical Records, and within 4 months, she was promoted to Team Leader for our Speech Therapy Department. In this role, she successfully implemented new ideas and utilized her exceptional customer service skills to enhance patient care and expand our services.

Starting with a team of 5 Speech Pathologists, Veronica's leadership saw the team grow to 22 members, who remain an essential part of our Brightstar care team today. After 2 years, she was promoted to Therapy Supervisor, where she amassed over 7 years of experience navigating insurance requirements and regulations to ensure patients received the necessary care.

Veronica served as our Quality Assurance/Compliance Specialist for 3 years, during which she provided comprehensive training for new hires and meticulously reviewed clinicians' documentation to maintain our high standards. Currently, Veronica holds the position of Operations Manager, where her aim is to uphold the highest standard of care for our Laredo community and its surrounding areas.

Lorraine Prew was born and raised in Laredo, Texas and has been an integral part of our Brightstar Care team for 11 years. Her journey at Brightstar began in the Medical Records department, where after a year, she was promoted to Intake Coordinator. Two years into that position, she transitioned to the role of Human Resources Assistant, seeking to expand her knowledge across various fields within the company. Subsequently, she was promoted to Human Resources Specialist, and for the past 7 years, she has diligently worked to raise awareness of company initiatives.

Brightstar Care has afforded Lorraine the opportunity to gain experience in all areas of HR, including onboarding, employee relations, recruiting and retention, training, benefits, payroll, time management, and more. With her extensive experience, commendable attitude, and proficiency, she is dedicated to attracting top healthcare professionals in Laredo and the surrounding areas.