FRISCO – BrightStar Care of Frisco/Carrollton announced today that it received three distinguished 2024 Best of Home Care awards, including the Leader in Experience, Provider of Choice, and Employer of Choice awards from HCP, the leading firm in experience management for post-acute care. The Leader in Experience Award is the highest recognition awarded by HCP and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Experience, BrightStar Care of Frisco/Carrollton is now recognized among the top 10% of home care providers participating in the nationwide HCP Experience Management Program.
This accomplishment demonstrates BrightStar Care of Frisco/Carrollton’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of BrightStar Care of Frisco/Carrollton’s clients and caregivers were interviewed each month by HCP. Over a 12-month period, BrightStar Care of Frisco/Carrollton received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, and more. Using feedback from clients and employees, as well as quality benchmarks from HCP, the BrightStar Care of Frisco/Carrollton management team set goals to reach the highest level of Experience possible.
“I believe our difference is we truly care for our clients and are passionate about delivering an exceptional customer experience. We want our clients to be able to live safely and thrive at home – whether we are providing assistance for activities of daily living or highly acute skilled nursing and therapies for someone in our Hospital at Home program. We are accredited by The Joint Commission, which is a high standard that is hard to achieve and sets us apart.” says Alison Richardson, CEO and Founder.
The Best of Home Care – Leader in Experience Award highlights the top-performing home care businesses in the nation. HCP believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“We want to congratulate BrightStar Care of Frisco/Carrollton on receiving all three of the Best of Home Care Awards– The Leader in Experience, Provider of Choice and Employer of Choice Awards,” says Todd Austin, President of HCP. “Since these awards are based on real, unfiltered feedback from clients and caregivers, BrightStar Care of Frisco/Carrollton has proven their dedication to providing a great work environment and solid training to employees, while maintaining their focus on client and caregiver satisfaction. We are pleased to recognize their dedication to quality, professionalism, and expertise in home care.”
To find out more about BrightStar Care of Frisco/Carrollton’s commitment to experience, please visit www.brightstarcare.com/frisco-carrollton or call 214-396-1505.
About BrightStar Care of Frisco/Carrollton
BrightStar Care of Frisco/Carrollton was founded in 2016 with the mission of promoting exceptional care every day with a spirit of warmth, friendliness, and professional pride.
About HCP
HCP’s vision is to partner with the long-term and post-acute care industry, providing mission-critical applications to improve outcomes for all stakeholders in the care continuum, enabling the delivery of exceptional experiences. HCP offers RN-developed training, satisfaction surveys, hiring and reputation management tools designed to help you become the best employer and provider in your area—and make sure everyone knows about it. Known industry-wide for its Benchmarking Report and Best of Home Care awards, HCP is redefining the future of post-acute care. For more information, visit https://www.homecarepulse.com/.