Our Staff at BrightStar Care® Charlotte S

As the owner and agency director, Rampi knows and understands the importance of provide top notch customer service and compassionate care to clients, families and business professionals in the community. She recognizes the need for leadership and support for her team and is responsible for the overall operations of the business. Rampi also works closely with individuals in the community and families to help find solutions for their needs.

Rampi has over 30+ years of experience in the senior living industry with her specialty in Alzheimer’s/Dementia.  Rampi’s experience in senior living previously was primarily focused in Independent Living, Licensed Assisted Living and Dementia Care residences with her most recent efforts in the home care arena. Starting her career providing caregiving services at the age of 18 while attending college. She has worked her through the organization, learning operations from the ground up. Rampi has a Bachelor of Science in Biological Sciences from Wayne State University, a Masters of Business Administration from Wayne State University as well as a Masters of Science in Business Information Technology from Walsh College. Rampi has also attended the Erickson School on Aging Studies’ Executive Education Program with a concentration on Business & Strategy in Senior Housing and Care, Sales & Marketing, Management & Operations and Finance in Senior Housing and Care. She also has her Assisted Living Administrators License for the State of North Carolina.

Rampi has previously been involved with the Alzheimer’s Association's Michigan and North Carolina, the Michigan Assisted Living Association, North Carolina Assisted Living Associations, and the National Private Duty Association. Rampi has enjoyed helping provide quality home care services in the Charlotte area to families and healthcare professionals.  Rampi, pre-COVID, volunteered her time as a Dementia Dialogues Trainer in Charlotte community, competencied through the University of South Carolina School on Aging.  She also has volunteered as a Alzheimer’s Association local support group facilitator for families. 

Witnessing Rampi’s efforts in the senior living industry for years and also hearing the many stories his own mother shared about her caregiving experiences over the years, gave Lou a new respect for individuals working in the healthcare field. With 15+ years as a small business owner, he knows what it takes to run a good business and the importance of providing good and timely customer service to clients. When the opportunity arose to become a part of BrightStar as the Director of Operations, Lou knew this was an opportunity he couldn’t pass up and eagerly looked forward to the challenges that would come with working in this new industry. He enjoys most being able to help families find a solution to their problems and knowing that the BrightStar team all gave 120% and have the same mission/goals for those that we serve.

Kerry is a returning management team member who re-joined our team 2 years ago in the Recruiting role. She helps the team to make sure we’re our business operations are being followed as well as helps with Recruiting. She brings her friendly, positive energy and enthusiasm to our team.  She is a loving mommy to her fur babies “Ace and Lee”.

Nurse Beth is our Director of Nursing. She has previous Director of Nursing experience with another local Home Care provider and Assistant Director of Nursing experience with a Pediatric Home Health Provider. She loves working with pediatrics as Certified Pediatric Nurse as well as adults. She comes with previous infusion, vent/trach and wound care experience in the Home Health industry. She values good teamwork and communication while provide quality care to those we serve.

Jan Carlo is our Customer Care Manager. He oversees the Personal Care and Skilled clients schedules and works with our field team and clients/families to make sure that we’re providing a top notch level of care. Jan Carlo works closely with our office team to make sure our clients are getting a higher standard of care and that our field staff are getting the support and training they need to be successful. In his free time, Jan Carlo likes to go hiking and spend time outdoors.

Jamie joins us in the role of our Business Development Manager.  He has 14 years of experience in Home Care Experience working in the office environment as well as providing client direct care. He is passionate about seniors and veterans getting the best care possible.  He is a veteran himself who served in the US Air Force for 8 years! Make sure to say “HI” to Jamie if you see him around the community!

Erika  is our Recruiter at BrightStar Care. She understands the importance of her role in making sure to hire the Best and the Brightest to support and complement the agency’s core values and mission statement. She comes with energy and enthusiasm to grow our team.  Erika has a Journalism Degree from East Carolina University and likes to travel with her mother when they have some free time!