Reviews

Brightstar lives up to its name consistently. The entire staff from the director, reception, care team, chef (yes - chef) and housekeeping are warm, friendly and attentive. I moved my father from a traditional nursing home where it was a continual fight for simple requests and I feel I could not have made a better choice than Brightstar. The team at Brightstar is extremely supportive of my father’s needs in his personal care and quality of life through encouraging entertainment and activities. Usually, whom ever opens the door offers an update on my father as I walk in the door - What he ate, his spirits, disposition and any activities he’s engaged in for the day. Chef Wade make interesting and delicious fresh food - crab cakes, roast duck, Salisbury steak are some of the dishes I’ve tasted and terrific desserts too! They care about the residents families. While on vacation, I received an email almost every day with some update - The peace of mind. As my father declines, it brings new challenges. They communicate regularly and thoughtfully on the current and future steps in his care. Thank you to the entire staff have been amazing advocates and I am grateful. Special mention to Bonnie and Sherry who have been invaluable to me. I highly recommend Brightstar!

My husband was hospitalized and we needed to find a home for him in a hurry with memory care and where he could have physical rehab. On a Friday we took a tour of this inviting facility, asked how quickly we could move my husband in, and Liz (community director) went out of her way to make that happen on a weekend. My husband was here for a rehab stay of 5 weeks. Physical therapists and occupational therapists were brought in from an outside source and that worked fine. He would tell you that the best thing at Brightstar was the food. My "best thing" vote goes to the Brightstar employees (and their pets!). We felt at home in a hurry due to the accommodating, friendly, kind, caring staff.

I made the decision to place my husband in BSL Waunakee Memory Care 2.5 yrs. ago. It is the best decision I could have ever made in terms of finding support for both my husband & me. The building is exceptionally clean & well maintained. Fresh fruit & vegetables are an integral part of the delicious meals & snacks. There are many creative, fun daily activities for residents to choose from according to their interests. Professional musical entertainment is a biweekly event. The Executive Director, Ryan, along with the Community Director & nurses, have ALWAYS been readily available & responsive to my husband & my needs. The caregivers are attentive & compassionate…. if they aren’t, they don’t remain at BSL. Even with the current labor shortage, BSL has not lowered their standards for employment or compromised the care residents receive. Over the past years my husband’s dependency has greatly increased. The BSL Staff has been dedicated to his well being throughout his long dementia journey & his many new challenges. My husband is now fed each meal, & his diet is personalized to his special needs. He is ALWAYS clean & appropriately dressed when I visit him. My husband can no longer ambulated on his own & his eyes are often closed. The BSL Staff “wheel” him to activities. They understand the importance of social contact, even in late stage dementia. They also recognize the need to rotate my husband’s bodily positions. Because of their attention, my husband has not developed bed sores…..that is rare at this late stage of dementia. The decision to place my husband in residential care did not come easily. But, BSL Waunakee has consistently adapted their care to his needs. I will forever be grateful for the high quality, compassionate care that my husband is receiving at BSL Waunakee. It is exceptional.