Technology is essential to modern life. It makes tasks like managing finances, accessing health care and connecting with loved ones simple and convenient. For seniors, it can enhance independence and improve quality of life.
However, new technology can be intimidating for those who didn’t grow up using computers and smartphones. They may be hesitant or concerned about integrating them into their daily lives. Here are some ways you can offer computer help for seniors to support and empower them.
Common Computer Challenges for Seniors
Seniors may find certain forms of technology confusing or become overwhelmed by the options. Unclear instructions or a lack of guidance for learning a program can add to a senior’s misunderstanding and frustration. Often, caregivers may find it easier to take care of tasks themselves — such as logging into an email account or recovering a password. But doing this makes it harder for the person you care for to learn a new skill and can make them feel incapable.
Other common challenges seniors may face include:
- Inability to navigate complex interfaces without help
- Trouble reading small fonts, bright screens or certain colors due to poor eyesight or cognitive decline
- Issues using a mouse, keyboard, or touch screen due to joint stiffness or other physical conditions
- Fear of scams, security threats and unsolicited communication
Finding In-Home Computer Assistance for Seniors
Technology challenges facing seniors can make them fearful of using a computer or afraid they’ll "mess up" if they try. They may be willing and eager to learn but unaware or unable to find the resources they need to navigate modern technology(Opens in a new window) confidently.
Seniors can learn computer skills(Opens in a new window) and build confidence online by taking a computer class at a local park district, library or community center. Some home care agencies offer assistance with technology and computers, or you may choose to hire an independent contractor who specializes in teaching older adults to operate computers in their own homes.
Other options include:
- Senior Planet by AARP(Opens in a new window)
- National Council on Aging (NCOA)’s Digital Literacy Program(Opens in a new window)
- Area Agencies on Aging (AAA)’s Computer Learning Center (Opens in a new window)
Online Safety and Security for Seniors
Seniors are often the target of online fraud and scams(Opens in a new window) because they tend to be trusting and polite. They can protect themselves online by using strong passwords for their accounts, verifying information for accuracy before acting and avoiding clicking on suspicious or unexpected links or pop-up windows. It’s also important not to open attachments from anyone they don’t know. Here are some common safety and security threats(Opens in a new window) you can help seniors navigate.
Phishing
Scammers often use phishing(Opens in a new window) emails or texts to deceive people into revealing personal information like Social Security numbers or account passwords. This can lead to identity theft or significant financial loss.
Signs of phishing scams include:
- Generic greetings
- Misspellings
- Unofficial email addresses
- Urgent requests to click links or open attachments, suggesting you’ll be penalized for failing to act fast
It’s important to educate seniors about red flags so they can stay safe online. For example, legitimate companies will never ask for sensitive or personal information via email or text.
Malware
Malware(Opens in a new window) is harmful software typically installed on a device without the user’s knowledge. It can steal personal details or compromise devices. Using and regularly updating security software to protect against these threats is essential. Multifactor authentication(Opens in a new window) adds an extra layer of security and should be enabled when available, especially for financial or medical accounts.
Catfishing
Knowing when an online conversation is safe(Opens in a new window) can be difficult for seniors to discern. Scammers often prey on lonely or cognitively challenged people via email or social media. They may attempt to build a connection — or lie about their identity to gain trust — before bringing up finances or asking to move conversations to other messaging apps. Seniors should be warned against engaging with unfamiliar contacts, sharing personal information online or sending money.
Online Shopping
Show your loved ones how to ensure a website is secure before making a purchase online(Opens in a new window). During checkout, the URL (webpage address) should begin with "https.” This indicates that data sent between your browser and the website is encrypted, making it safer to transmit sensitive information like credit card details. Be cautious of unfamiliar stores, and warn seniors to ignore or block pop-up alerts.
Other Tips for Assisting Seniors with Technology
Patience and repetition are key when teaching seniors how to use technology. While they’re getting comfortable using a computer or smartphone, consider walking through common actions with them — things like creating a password, composing an email or completing an online purchase — and giving them a chance to ask questions along the way.
Keep these tips in mind:
- Be clear and concise.
- Do not use technical jargon they won’t understand.
- Break complex processes into smaller steps.
- Write down instructions and keep them handy for reference.
- Avoid getting frustrated if you need to repeat a process multiple times.
If a physical condition makes online navigation challenging, consider using assistive devices such as an ergonomic keyboard, voice recognition device or larger computer monitor.
To lessen the intimidation factor, it may help your loved one to take a computer literacy course that lets them learn new skills alongside others at a similar experience level. To help them get more comfortable with technology, consider helping them learn how to use fun and useful gadgets like fitness trackers, smartphones, e-readers, home assistants and more.
Finally, be sure to set up security and antivirus software on personal devices to automatically scan for threats. This will give both of you greater peace of mind.
Enable Confidence with Technology
Seniors may have concerns about joining the digital age, but computer literacy can enhance many aspects of their everyday lives, from improving general health and mental acuity to encouraging communication with friends and family. Your patient support can help your loved ones learn new computer skills and have a positive impact on their lives.
How BrightStar Care® Can Help
BrightStar Care® is here to support your caregiving efforts. Whether you're looking for in-home care services or assisted living for your loved one or a reliable medical staffing partner for your organization, our experienced local care team members are ready to help. Find a location near you, contact us online or call 866-618-7827 to learn more about how BrightStar Care® offers A Higher Standard®.