Empowering People to Live Their Best Lives

We have been using Brightstar for the past month and it has been a night and day difference between our old agency. We have a medically complex baby and it has been hard to find care for her so that I can work. The nurse assigned to our case is absolutely amazing. She specializes in pediatric patients and has taken to our daughter. I walk in and find them singing and watching Sofia the First, playing with toys and cuddling during her naps. She does her daily PT with her, helps to make sure all of her medicines are in order including updating doses, reaching out to doctors, and giving them all on time. She is so focused and in love with our daughter and it warms my heart. She goes to all our appointments with us, helps to coordinate her care between numerous providers and has taken charge of her care. When we had a recent pneumonia scare, she stepped up and called our doctor, rearranged appointments for the day and had her seen same day. She put a sick plan of care in place and started getting her comfortable until we saw the doctor. When we got to the doctor, she stayed with us, voiced her concerns and recommended a trip to the ER. She stayed with us throughout the ER trip and until we were admitted, making a difficult situation much easier. It was nice to not be so alone and have someone there who was also on our team to support baby and get her feeling better. She goes above and beyond for my baby and it means the world to us. We’re so grateful for the care she provides and Brightstar for helping our family and baby get the care she needs to be successful.

Jenifer with BrightStar has been great to work with and is always responsive, professional, and focused on helping families find the right support. I appreciate her communication, follow-through, and willingness to collaborate when families need home care or additional resources in the Roanoke area. She is a valued community partner and someone I trust to be thoughtful and helpful when navigating care needs.

Jennifer working here literally gave me more information than my doctors on my procedure because she’s had it before. She was going to help me no matter what and on short notice (less than 3 days) and then she reffered me to someone who she said would probably be cheaper for what I needed and sure enough it was! Not many business will tell their customer hey we’re going to be more expensive for this service in particular go to this place and save a lot of money…I don’t think I’d do that unless I really liked the other person or just cared solely about healthcare and wellbeing of others more than I did making money. Thanks Jennifer!

UPDATE: After speaking with Andrew these issues where fixed vey quickly. So far now they have been great!! For this reason I will recommend them.( Old post-Don't use these people unless you like leaving your loved ones with no one there.) When these people were first hired we were told we can accommodate your schedule just let us know. Second day of scheduled visits they leave early...and that continues. Then we have nights that's scheduled and NO ONE SHOWS UP AND THAT CONTINUES. Go somewhere else you won't get help here.

Tammy is very personable, helpful, and diligent. She is very prompt and professional on answering our questions about BrightStar services and accommodations. Thank you Tammy for being such a Bright Star in our journey. Sincerely, Mary (Beth) and Bonnie Sue.

I absolutely love working for BrightStar Care of Roanoke,VA. The office staff is very nice and professional especially Tamie. They are willing to work around my schedule. And if I have any concerns they will listen to me and help me with them. The pay is very competitive and fair. I highly recommend!

Excited to be part of start up of Brightstar Care in Roanoke. Great and caring nurses for our son.

We have been very satisfied with BrightStar Care. Their customer service was outstanding. Quick to answer questions and responsive to our needs. Ms. Tammy was fantastic to talk to.